Help
Support
Questions, bugs or ideas? Write to us and we usually reply within 2 business days. Please tell us which game it is, your device model and the game version (shown in the game's settings).
01My purchase did not arrive.
Close and reopen the game while online: pending purchases are delivered on launch. If it is still missing, email us the order number from your App Store or Google Play receipt.
02How do I restore purchases on a new phone?
Permanent items (such as removing ads) can be restored from the game's settings or shop with the same Apple ID or Google account. Consumable items like coins and gems cannot be restored by the store.
03I lost my progress after changing phones.
Progress is stored on your device and our games have no accounts or cloud saves yet, so it does not move to a new phone automatically.
04How do I get a refund?
Refunds are handled by the store: reportaproblem.apple.com on iPhone, or Google Play → Order history on Android.
05Can I turn off personalised ads?
Yes. On iPhone, tap "Ask App Not to Track" or turn off Settings → Privacy & Security → Tracking. On Android, open Settings → Google → Ads. Ads in our games are always optional rewards or short breaks, never needed to finish a level.
06How do I delete my data?
Uninstalling a game deletes everything stored on your device. For leaderboard data, email contact@arcwellgames.com with your player ID.
07I found a bug.
Send us a short description, a screenshot or screen recording if you can, the game version and your device model. Thank you, it really helps.